Refund policy

Refund Policy

If you've had issues with EcoRoll and are looking to return your order, we can help! We offer returns or exchanges within 30 days of receiving your order by following the steps below.

Email us at info@ecoroll.co.nz with your order number and reason for the return - note if your order is damaged, please include photos. Our Customer Care team will then be in contact. We will provide you with a return address if your return is accepted. All you have to do is arrange the shipping back to us and cover the shipping cost. Once we've received it, we'll either organise a refund or send you a new box.

Please note the following exceptions to our returns policy:

- We cannot accept the return if more than five rolls have been used.

- It must be returned in the original packing box. If this isn't possible for whatever reason, let us know in your initial email.

- Any remaining EcoRolls must have no visible signs of use.