Shipping policy

Shipping Policy

1. Delivery rates

We aim to have your order delivered within 5 working days from your order date. All orders are shipped via New Zealand Couriers and tracked. Do NOT use PO Box as a delivery address. If your order is delayed, we will be in touch.

We have made changes to how we calculate shipping rates. Visit ecoroll.co.nz/pages/shipping to calculate your rate.

2. Products are subject to availability

The website is updated daily, but in the event of the non-availability of any goods you order, we may offer a reasonable substitute. Alternatively, you will be refunded in full. If the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. 

3. Delivery

Delivery will be made to the address specified by you when you register on the website. We will not check or verify your addresses or other contact information supplied by you. We shall have no liability to you whatsoever, financial, administrative or otherwise, if you do not receive your order as a result of your providing incorrect delivery address details. 

While we will do all we can to ensure your order is delivered on time, EcoRoll cannot be held responsible for conditions beyond our control, such as severe weather service interruptions, extreme heat, service interruptions, et cetera. 

4. Failure to deliver goods

EcoRoll cannot be held responsible for any parcels left unattended at a property address. All online orders have Authority to Leave at the provided shipping address. Please make sure you have a suitable spot for orders to be left. 

If there is an issue with any items, please visit our Refund Policy for more information on this process.