Frequently asked questions

Everything you want to know about ecoroll.


What is EcoRoll toilet paper made from?

EcoRoll is made of 100% FSC® Certified bamboo pulp harvested in China. Bamboo is one of the world’s fastest growing plants, capable of growing up to three feet in 24 hours. It requires little water, no fertiliser and self regenerates. The more regularly bamboo is harvested, the faster it grows. Wins all around.

What is wrong with using trees for toilet paper?

Trees are a critical part of our ecosystem, they give us oxygen, and serve as important carbon dioxide absorbers, the main heat-trapping gas linked to global climate change. Globally, 27,000 trees are flushed down the toilet and dumped in landfills every day, and we didn't think that was okay.

In the last two years, we've been blown away by the thousands of subscribers who have committed to saving the world's forests—simply by wiping with our 100% FSC Certified bamboo instead.

Where does your bamboo come from?

We source our FSC® Certified bamboo right from the biggest grower of bamboo, China. More specifically, Sichuan Province where bamboo is prevalent. It was extremely important to us that we picked a source of bamboo that was FSC® Certified so we could guarantee the responsible management of those forests and the management of workers throughout the entire supply chain.

Is your toilet paper PFAS-free?

Yes. As confirmed by SGS (Société Générale de Surveillance SA, Switzerland), ecoroll was screened for total fluorine, including perfluoroalkyl and polyfluoroalkyl substances (PFAS) content, and we can confirm that no PFAS were detected.

Where is EcoRoll made?

EcoRoll is made in China. Here we can access the best and most responsibly sourced FSC® Certified bamboo. We offset our carbon emissions in all shipping and delivery.

Are Panda Bear inhabitants impacted by bamboo toilet paper production?

Not at all! The bamboo used for manufacturing our toilet paper is not a food source for the Panda Bear. Giant Panda conservation is achieved through the establishment of Panda reserves throughout China.

Why is bamboo toilet paper better than tree toilet paper?

Bamboo is an incredible renewable resource. Depending on the species, bamboo can be harvested in one to five years, compared to approximately 30-40 years for hardwood trees. When bamboo is harvested, it grows a new shoot from its root system, with no need for additional planting or cultivation. It requires no chemicals, pesticides or fertiliser to grow and thrive - its own fallen leaves provide the necessary nutrients. Every part of the bamboo plant can be utilised to make a wide variety of products, meaning minimal waste.

Why is bamboo toilet paper better than recycled toilet paper?

Recycled is an improvement over paper made from virgin tree pulp—at least for the environment. It uses less water, less energy, and fewer chemicals. However, recycled toilet paper is known to contain small amounts of bisphenol-A and bisphenol-S, better known as BPA and BPS, the result of contamination of thermal receipts in our paper recycling streams. 1 to 2 % BPA is used in the thermal paper as an additive for the colour developer on the thermo-sensitive coating of the paper. It is identified as the main source of BPA in the recycling process. While BPA levels are generally within legal limits, avoiding these chemicals wherever possible is ideal.

What does FSC® mean?

The Forest Stewardship Council® (FSC®) is the highest level of forestry management certification in the world. It's a non-profit organisation that tracks the entire supply chain of certified wood, paper and bamboo product to ensure it has been responsibly sourced. EcoRoll is made from 100% (FSC®) certified bamboo (FSC-C142978).

What does climate positive mean?

The Toitū climate positive certification is one of the most robust of its kind. It’s much more holistic than other standards because it requires organisations to take true responsibility.

Beyond neutrality, climate-positive certification requires us to measure and offset our emissions to have a positive impact on society and align with science-based targets, influence supply chain networks, and educate stakeholders taking meaningful science-led action to reduce carbon emissions.

The first-ever to achieve this level of certification, and the first certified toilet paper company in the world to achieve this we are proudly leading the way for other Kiwi businesses. In addition, we are also Toitū carbonzero certified and have been since our inception in 2019.

Is there plastic in your toilet paper?

EcoRoll is plastic-free. We have redesigned a small thing to make a bigger impact, and a big part of that is wrapping our rolls in paper as opposed to plastic.

Why do you individually wrap your toilet paper?

Our bamboo toilet paper is individually wrapped to keep the rolls clean and hygienic in the busiest bathrooms. Wrapping is also required to protect them from moisture during shipping, so we wrap them beautifully and without plastic.

What about the wrapper and the core?

EcoRoll is made from responsibly sourced bamboo. The inner core and wrapper are made from paper, and we are working on achieving certification for these paper components.

Is EcoRoll hypoallergenic?

EcoRoll is very soft and is safe for those with skin sensitivities (although please note there are no standards to define a product's hypoallergenic quality).

Unlike many commercial toilet paper brands which use traditional chlorine to whiten and soften their paper (and can cause skin sensitivities), we’ve opted for a much gentler agent which ensures our bamboo product is more suitable for more bottoms.

EcoRoll uses a process called ECF (elemental chlorine free) bleaching, which is a bleaching sequence without the use of elemental chlorine. What’s better is that unlike traditional chlorine, EFC is much gentler on the environment as the process involves the use of Oxygen.

Is your toilet paper vegan?

Yes, our toilet paper is vegan. We do not use animal-derived ingredients in our supply chain, and our loo rolls are only tested on human bums.

How do you make your toilet paper white?

EcoRoll uses a process called ECF (elemental chlorine-free) bleaching, which is a bleaching sequence without the use of elemental chlorine. What’s better is that, unlike traditional chlorine, EFC is much gentler on the environment as the process involves the use of oxygen.

Is your toilet paper septic tank safe?

Our bamboo toilet paper is soft and strong yet breaks down well after use—so well so, in fact, that you should never again have to deal with clogged pipes or septic tanks again. EcoRoll is happily accepted by alternative toilets including composting toilets and septic tanks.


How do I change my delivery address?

Yes! It's very easy. We show you how to do this step-by-step in a video. Copy and paste this link in your browser:

Can I change my next charge date?

Absolutely! This is very easy to do. We show you step-by-step how to do this in a video. Copy and paste this link in your browser:

How do I update my credit card details?

We show you step-by-step in a video how to update your details. Copy and paste this link in your browser:

Alternatively, follow the instructions below.

1. Login to your account.

2. Select ‘Manage Subscriptions’ under ‘Account Details’.

3. Under ‘Actions’ select 'Edit'

4. Select ‘Update Payment Information’

5. Update your card details and click ‘Update Card’. You're done!

Can I change the frequency of my delivery?

Absolutely! Your subscription is in your control. If you are not using your TP fast enough, or need more sooner, change your delivery frequency online. We show you step-by-step how to do so in a video. Copy and paste this link in your browser:

Will I be charged if I cancel my subscription?

Cancel your subscription at any time, for free. See how to cancel your subscription by copy and pasting this link into your browser :

Can I put a subscription on hold?

You sure can! Log in to your account online, hit the Manage Subscriptions button, and you will be able to deactivate your subscription. You can also re-activate your subscription when you're ready.

Will I get notifications reminding me of my subscription?

We will send you a reminder email 3 days before your subscription is due to renew.

Can I order wholesale?

Yes. Whether you are a hotel, an Airbnb or a restaurant and need to order bulk, we can help. To learn more volume pricing, and average shipping times, please contact

Orders & Shipping

What is this $1 transaction taken from my account?

If you see an additional $1.00 charge, please know that this will be refunded. It is a verification transaction that some banks do to check your credit card before a transaction is made. Usually banks refund this within 2-3 working days.

Can I purchase a smaller quantity?

We sell full, unopened boxes of TP. Our 2ply EcoRoll has 48x rolls per box and our 3ply EcoRoll has 36x rolls per box.

How long will it take for my order to be delivered?

If your order is received before 12pm, it will be dispatched that day for delivery. Any orders received after 12pm will be dispatched the business day after. We don't do weekend deliveries.

Following dispatch, during the busy summer period, please allow 5 working days for your box to arrive.

What is your return/exchange policy?

If you've had issues with EcoRoll and are looking to return your order, we can help! We offer returns or exchanges within 30 days of receiving your order by following the steps below.

Email us at with your order number, and reason for the return - note if your order is damaged please include photos. Our Customer Care team will then be in contact. If your return is accepted, we will provide you with a return address. All you have to do is arrange the shipping back to us and cover the shipping cost. Once we've received it, we'll either organise a refund or send you a new box.

Please note the following exceptions to our returns policy:

- If more than five rolls have been used, we cannot accept the return.

- It must be returned in the original packing box. If this isn't possible for whatever reason, let us know in your initial email.

- Any remaining EcoRolls must have no visible signs of use.

How much is shipping?

We have made changes to how we calculate shipping rates. Visit to calculate your rate.

Why don't you deliver to PO boxes?

The boxes are too big and will not fit in a PO Box! However, we're happy to deliver these right to your doorstep. But please note that we cannot deliver to rural (RD) addresses.


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