EcoRoll is made of 100% FSC® Certified bamboo pulp harvested in China. Bamboo is one of the world’s fastest growing plants, capable of growing up to three feet in 24 hours. It requires little water, no fertiliser and self regenerates. The more regularly bamboo is harvested, the faster it grows.

EcoRoll is designed to be soft and suitable for people with sensitive skin. While there is no formal standard that defines a toilet paper as “hypoallergenic”, we take a considered approach to materials and manufacturing. As with any personal care product, individual sensitivities can vary.

EcoRoll is bleached using a Totally Chlorine Free (TCF) process, which uses hydrogen peroxide instead of chlorine-based chemicals. This method avoids the use of elemental chlorine or chlorine dioxide and is widely recognised as a more environmentally preferable bleaching process.

EcoRoll bamboo toilet paper has been independently tested by Société Générale de Surveillance SA (SGS) for total fluorine as a screening method for PFAS.

No PFAS were detected, with results below the laboratory method detection limit of 20 mg/kg.

EcoRoll toilet paper is independently tested by Société Générale de Surveillance SA (SGS) in line with the requirements of the Toxics in Packaging Clearinghouse (TPCH) Model Legislation.

The TPCH framework screens packaging materials for toxic substances that pose risks to human health and the environment, including lead, cadmium, mercury, and chromium.

In 2021, the TPCH updated its Model Legislation to:

- Expand the list of regulated chemicals to include (ortho) phthalates and per- and polyfluoroalkyl substances (PFAS)

- Introduce new criteria for identifying and regulating additional chemicals of concern in packaging

- Update the definition of post-consumer recycled material

EcoRoll’s most recent TPCH-aligned test report was issued in 2023.

Independent laboratory testing by SGS confirms that the regulated substances screened under this framework were not detected or were below applicable regulatory thresholds.

EcoRoll toilet paper is produced using a totally chlorine-free (TCF) process.

This means no elemental chlorine or chlorine-based compounds are used during manufacturing. Instead, the whitening process relies on alternative, non-chlorine methods to achieve a clean, white finish without the use of traditional chlorine bleaching.

Avoiding chlorine-based bleaching helps reduce the formation of harmful chlorinated by-products commonly associated with conventional paper processing.

Yes. EcoRoll toilet paper is made without animal-derived ingredients.

Based on information provided by our manufacturer, no animal-based additives (such as gelatin or animal-derived fatty acids) are used in the production of EcoRoll toilet paper.

Some conventional paper products may use animal-derived binding agents or processing aids, which is why we choose to confirm ingredient inputs with our suppliers.

It’s worth noting that unlike food products, non-food items such as toilet paper are not required to carry standardised ingredient labelling. For this reason, consumers often need to rely on supplier disclosures rather than on-pack claims.

EcoRoll toilet paper is individually wrapped to protect each roll during storage, handling, and transport. Individual wrapping helps:

- Keep rolls clean and hygienic before use

- Protect the paper from moisture exposure during shipping and warehousing

The wrapping itself is made from virgin paper pulp and printed using soy-based inks. We do not use plastic wrap. This approach allows us to protect the product while avoiding unnecessary plastic packaging.

EcoRoll bamboo toilet paper is designed to be soft and strong in use, while breaking down efficiently after flushing.

It is suitable for use in septic tanks and alternative toilet systems, including composting toilets, when used as intended. Like all toilet paper, performance will depend on system design, usage volume, and maintenance, but EcoRoll is made to disperse well in water rather than remain intact.

EcoRoll is manufactured in China, where bamboo grows naturally and can be sourced at scale from FSC®-certified, responsibly managed forests.

Manufacturing within proximity to the raw material allows us to avoid the environmental cost of transporting fibre long distances.

We measure and offset shipping emissions as part of our Toitū Climate Positive programme, which requires us to measure our emissions annually and reduce them over time, with offsets used for emissions we cannot yet eliminate.

EcoRoll’s bamboo is sourced from FSC®-certified plantations in China, where bamboo grows quickly and can be responsibly managed at scale.

Our bamboo comes from FSC®-certified supply chains, which means the forests are managed to protect biodiversity, respect workers’ rights, and meet strict environmental and social standards set by the Forest Stewardship Council®.

China is the world’s largest producer of bamboo, with long-established expertise in bamboo cultivation and processing. Sourcing from this region allows us to access consistent quality while ensuring responsible forest management through independent FSC® certification.

Short answer: no.

The bamboo used to manufacture EcoRoll toilet paper is not a food source for giant pandas.

Pandas rely on specific species of bamboo that grow naturally in mountainous regions of China, largely within protected panda reserves. The bamboo used for commercial products like toilet paper is a different species, grown on managed plantations specifically for industrial use.

These plantations are cultivated away from panda habitats and are regulated through responsible forestry practices, including FSC® certification, which helps ensure biodiversity protection and responsible land management.

As a result, bamboo toilet paper production does not compete with panda food sources or habitats, and does not contribute to panda endangerment.

The Forest Stewardship Council® (FSC®) is a globally recognised, independent non-profit organisation that sets standards for responsibly managing Forests and Forest Products. FSC® certifications are internationally recognised as the most rigorous environmental and social standard for responsible forest management.

FSC® certification tracks materials through the supply chain—from forest to finished product—helping ensure that wood, paper, and bamboo products are sourced from responsibly managed forests that protect biodiversity, respect workers’ rights, and meet strict environmental and social criteria. FSC® forest management standards expand protection of water quality, prohibit harvesting rare old-growth forests and prevent loss of natural forest cover.

EcoRoll is made from 100% (FSC®) certified bamboo (FSC-C142978) ← That I.D. is our chain of custody certification. The boxes our toilet rolls are shipped in are also FSC® certified.

Bamboo is an incredible renewable resource. Depending on the species, bamboo can be harvested in one to five years, compared to approximately 30-40 years for hardwood trees. According to The Forestry Corporation of New Zealand, the harvest age for the following trees (typically used to manufacture toilet paper) is as follows: Pinus radiata 29.1 years, Douglas-fir 40 years and Eucalyptus 21 years. When bamboo is harvested, it grows a new shoot from its root system, with no need for additional planting or cultivation.

It requires no chemicals, pesticides or fertiliser to grow and thrive - its own fallen leaves provide the necessary nutrients. Every part of the bamboo plant can be utilised to make a wide variety of products, meaning minimal waste.

Using recycled paper can reduce pressure on forests and is an improvement over virgin fibre—at least for the environment, typically requires less water and energy. For many paper products, this is an important environmental benefit.

However, recycled toilet paper can also contain trace levels of certain chemicals, such as bisphenol A (BPA) and bisphenol S (BPS). These substances can enter recycled paper streams through materials like thermal paper receipts, where BPA or BPS is commonly used as a colour-developing agent.

While studies indicate that BPA and BPS levels in recycled paper products are generally within regulatory safety limits, we choose to avoid these substances where possible—particularly in products designed for direct and frequent skin contact.

For this reason, EcoRoll is made from FSC®-certified bamboo fibre, rather than recycled paper, and is screened for PFAS and other chemicals of concern through independent laboratory testing.

EcoRoll operates as part of Ecoware, a Toitū Climate Positive certified organisation. This means our greenhouse gas emissions are measured across the value chain in accordance with ISO 14064-1 and aligned with the Greenhouse Gas Protocol Corporate Standard.

We are committed to credible, science-based targets, with a focus on measuring and reducing emissions first, rather than relying solely on offsetting.

Our carbon data is used to inform and drive emissions reduction initiatives across the business, including improvements to logistics efficiency, reductions in energy use, and changes to travel and fuel consumption. Progress against these initiatives is tracked through our sustainability action plan and internal reporting, which is reviewed annually as part of maintaining our Climate Positive certification.

The inner core and outer wrapper are both made from paper.

At present, these components are designed for recycling and can be recycled through kerbside paper recycling where local systems accept them.

The wrappers are printed using soy-based inks, which are widely used in paper packaging and avoid heavy-metal inks.

We continue to review certification pathways for individual components, but we communicate end-of-life options based on current, verified acceptance, rather than future intent.

Cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount.

Under the list of your previous orders, you will see ‘Account Details’ and directly below ‘View Addresses’. Clicking on ‘View Addresses’ will take you to a page where your address or addresses are listed.

From here, you can ‘Add a New Address’ and edit or delete your existing addresses.

Yes. To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount.

Under the list of your previous orders, you will see ‘Account Details’ and directly below ‘Manage Subscriptions’.

Click the ‘Manage Subscriptions’ tab, which will take you to a page where you can ‘View Upcoming Orders’, click ‘Reschedule’ and select your new order date. ‘Click Save Changes’ to confirm.

Cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount.

Click the ‘Manage Subscriptions’ tab, which will take you to a page where you will see a list of options, click the ‘Address & Payment Details’ tab.

Here you have the option to ‘Manage Payment Methods’, click to expand and either edit or remove your card information.

Yes. To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount.

Click the ‘Manage Subscriptions’ tab, which will take you to a page where you can ‘View Upcoming Orders’.

Click ‘Reschedule’, and select your new desired frequency. ‘Click Save Changes’ to confirm. This change will modify all future deliveries.

Yes, this is called pausing in Recharge. To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount.

Click ‘Manage Subscriptions’, which will take you to a page where you will see your active subscription(s). Under the subscription you want to pause, click the ‘Manage this Subscription’ tab.

Click ‘Cancel Subscription’ and the ‘Pause a Subscription’ option will display. Select how long you want to pause your subscription for and click ‘Pause Subscription’.

First, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount.

Click ‘Manage Subscriptions’, which will take you to a page where you will see your active subscription(s).

Under the subscription you want to cancel, click the ‘Manage this Subscription’ tab. Click ‘Cancel Subscription’, then ‘Cancel Subscription’ again.

Provide a cancellation reason and click ‘Next’, then confirm the cancellation by selecting ‘Cancel Subscription’. Your subscription is now cancelled.

Yes. You will receive a reminder email 3 days before your subscription is due to renew.

Yes. Whether you are a hotel, an Airbnb or a restaurant and need to order bulk, we can help. To request wholesale pricing, please contact info@ecoroll.co.nz

To determine your subscription frequency, we suggest the following as a guide for your deliveries: 6 weeks for 8-10 people, 8 weeks for 5-6 people, 12 weeks for 3-4 people, 16 weeks for 1-2 people. This delivery frequency applies to both 2-ply and 3-ply.

To verify your card, some banks process a $1 transaction, which is then refunded within 2-3 working days.

At this stage, we only offer bulk toilet paper in either a 32-roll or 48-roll box. This means fewer courier trips, less money spent on delivery fees and reduced road freight emissions.

If your order is received before 12 pm, it will be dispatched that day. Orders received after 12 pm are dispatched the following business day. Following dispatch, please allow 5 working days for your order to be delivered. We do not offer weekend deliveries.

We offer returns or exchanges within 30 days of your order delivery. You can initiate a return by contacting us atl info@ecoroll.co.nz with your order number and reason for the return and we will get in touch. If your order is damaged, please include photos.

If we accept your return, we will provide you with a return address. You will be required to arrange the return delivery. Once your return is received, we will either organise a refund or ship another box to you. Please note the following exceptions:

— If more than five rolls have been removed or tampered with, we cannot accept the return.

— The returned order must be in the original box. If this is not possible, please explain in your email.

— Any remaining toilet paper must have no visible signs of use or tampering.

Our shipping rates are determined by your proximity to our warehouses. Use our shipping calculator to view your rate, ecoroll.co.nz/pages/shipping