How to change your next charge and delivery date

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’. Your subscription overview page will display. From there select ‘Reschedule’.

A pop up will display and you will have the following options that allow you to either; delay for one week, two weeks or choose your date. When you choose to delay by one or two weeks and select ‘Reschedule’ your next shipment is now rescheduled.

If you select ‘Choose a specific date’, a pop up will appear. Choose your date and and then select ‘Reschedule’, your next shipment is now rescheduled.

This is particularly helpful if you are going away on vacation or moving and need a precise date for delivery acceptance.

 How to update your credit card details

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’.

Your subscription overview page will display. Scroll down to ‘Shipping and payment’ and select ‘Edit’ under your current saved card.

A pop up window will appear. Add your card details, confirm the address and card use for all subscriptions associated with your account. Select ‘Save changes’. 

How to adjust your delivery frequency

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’. Your subscription overview page will display.

Under your current subscription order, select ‘Edit’. Here, you have the option to adjust the number of boxes in your order and the delivery frequency.

Once you have adjusted your delivery schedule, either number of days, weeks or months, select ‘Save changes’.

How to swap products

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’. Your subscription overview page will display. Scroll to the bottom and select ‘Swap this for a different product’.

Here you have the opportunity to swap for the product you do not currently have in your subscription. Effectively, you can reduce the cost of your subscription if you swap 3-ply for 2-ply or increase the level of roll thickness by swapping 2-ply for 3-ply. 

How to skip a delivery

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’. Your subscription overview page will display.

Under your current subscription order, select ‘Edit’.

Your current subscription order will display. Select ‘Skip’. Your next charge will be set as per your recurring timeframe selected.

How to pause your deliveries

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’. 

Your subscription overview page will display. Scroll to the bottom and select ‘Cancel Subscription’.

A pop up window will appear. Choose how long you want to pause your subscription for and then select ‘Pause Subscription’. Your rescheduled date will display based on your selection.

How to cancel your subscription

To do this, cut and paste the following into your browser to log in to your account: https://ecoroll.co.nz/account/login?return_url=%2Faccount. 

Scroll to the end of your order history. Select ‘Manage Subscriptions’. 

Your subscription overview page will display. Scroll to the bottom and select ‘Cancel Subscription’.

A pop up window will appear, Select ‘Cancel Subscription’ again. Provide a cancellation reason and click ‘Next’, then confirm the cancellation by selecting ‘Cancel Subscription’. Your subscription is now cancelled.

Upcoming subscription charge date notifications

You will receive a reminder email three days before your subscription is due to renew. 

Troubleshooting: I updated something but it hasn't changed

Please do not hesitate to get in touch at info@ecoroll.co.nz.

Troubleshooting: I cancelled but I still have an active subscription

This can occur when a secondary subscription was created with Shop. If you are having issues please contact us at info@ecoroll.co.nz.